FAQ'S
Frequently Asked Questions (FAQ)
1. What is Men Refined?
Men Refined is a men’s personal care and style brand dedicated to refining your grooming routine. We carefully source high-quality products that combine effectiveness, simplicity, and style—delivered straight to your door.
2. How does shipping work?
We partner with trusted suppliers to ship products directly to you. This means your order may arrive in multiple packages if you purchase different items.
3. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over 45$. Shipping costs for smaller orders are calculated at checkout.
4. Can I track my order?
Absolutely. Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.
5. What is your return policy?
We want you to feel confident shopping with us. If you’re not satisfied with your purchase, you can request a refund or exchange within 30 days of delivery. Items must be unused and in their original packaging. To start a return, simply contact us at refinedmen.024@gmail.com.
6. Where do your products ship from?
Our products are sourced from trusted global suppliers, and may ship from different warehouses depending on availability. This helps us keep prices fair while still offering quality items.
7. What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or not as described, please reach out to us within 7 days of receiving your package at refinedmen.024@gmail.com. We’ll make it right with a replacement or refund.
8. Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs will vary depending on your location and will be displayed at checkout.
9. How can I contact customer support?
You can reach out to us anytime at refinedmen.024@gmail.com. We aim to respond within 24–48 hours.
10. Are your products safe for sensitive skin?
We carefully select products that use quality ingredients. However, as with any personal care item, we recommend reviewing ingredient lists and doing a patch test if you have sensitive skin.